Skip to main content

If you have IE8 or under, please open in Chrome for a better viewing experience.

User Issues

I have registered my account as a Manager but the system still says pending approval. 

Please contact Kenvue Head Office Support. Contact Details: 012664706, sleahy@kenvue.com

 

I have registered my account as a Pharmacist but the system says pending approval

You should contact your pharmacy manager to approve the registration.  

 

How do I Change my username [email address]?

Email address can be changed by Kenvue Head Office Support. Contact Details: 012664706, sleahy@kenvue.com

 

I have forgotten my password

Follow the forgotten password link on the homepage.  You will need to remember your security question.  If you’re still experiencing difficulty: Kenvue Head Office Support. Contact Details: 012664706, sleahy@kenvue.com

 

The password was reset using my email address but I did not receive any email.

Please check your spam folder.  Sometimes it may take a few minutes for the email to arrive. If you’re still experiencing difficulty: Kenvue Head Office Support. Contact Details: 012664706, sleahy@kenvue.com

 

I used the password reset link and entered my email address but the system says that the email address is invalid.

Has your email address changed since you registered?  If so contact Contact Kenvue Head Office Support.  Contact Details: 012664706, sleahy@kenvue.com

 

The security questions are answered correctly but the system will not accept it.

Contact Kenvue Head Office Support if you’re still experiencing difficulty.  Contact Details: 012664706, sleahy@kenvue.com